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Privacy Policy

Your privacy matters to us. This policy explains what we collect, why we need it, and how we keep your data safe on parchi.pk.

Last updated: April 2025

01

Our Commitment to Privacy

At parchi.pk, safeguarding your personal information is central to everything we do. When you use our platform to explore events or secure your tickets, you place your trust in us — and we take that seriously. This Privacy Policy outlines exactly what data we gather, the purpose behind collecting it, and the measures we take to keep it secure. By accessing or using our services, you acknowledge and agree to the practices described in this document.

02

Data We Collect

To process your bookings and ensure a secure event experience, we collect specific categories of information:

Identity Information

  • Full name and gender
  • CNIC number — collected exclusively for identity verification at event entry points

Contact Information

  • Email address
  • Mobile number (used for OTP-based verification)
  • Billing address

Financial Information

  • Transaction history and refund records
  • Note: We never store full credit or debit card numbers

Technical Information

  • IP address and device type
  • Location data — used to surface events relevant to your city
03

How We Use Your Data

Booking & Delivery

To process your ticket purchase, generate a unique QR code, and deliver it directly to your inbox.

Identity & Fraud Prevention

To verify your identity at venue entry (via CNIC) and prevent ticket fraud or scalping.

Event Communications

To send you essential updates about your booked events — such as schedule changes — and to verify your account via OTP.

04

Payment Processing

We take the security of every transaction seriously. All online payments are handled by trusted, third-party payment gateway partners. When you complete a purchase, your payment details are encrypted and processed directly by the gateway provider — parchi.pk only retains a transaction reference ID for record-keeping.

05

Data Sharing & Disclosure

We do not sell your personal data. That said, certain information must be shared to deliver our service effectively:

Event Organizers

We share guest lists (name, contact, and ticket ID) exclusively with the organizer of the event you've booked. This is required for them to manage venue entry.

Service Partners

We collaborate with trusted vendors for SMS delivery, email infrastructure, and cloud hosting services.

Legal Obligations

We may disclose data when required under Pakistani law or by regulatory authorities (e.g., FIA) in connection with fraud investigations or criminal matters.

06

Your Rights & Control

You retain meaningful control over your personal information. Subject to applicable law, you have the right to:

  • Access the personal data we hold about you
  • Request corrections to any inaccurate or incomplete information
  • Request deletion of your account (subject to retention requirements for financial auditing)
  • Opt out of marketing communications at any time via your account settings
07

Security Measures

We deploy rigorous technical and organizational safeguards to protect your data at every level. This includes SSL/TLS encryption for all data transmitted over the network, bcrypt hashing for stored passwords, and tightly controlled access permissions for sensitive information such as CNIC records. While no digital platform can guarantee absolute security, we continuously evolve our defenses to stay ahead of emerging threats.

08

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

📍Focused DHA Phase 5, 13-B, B Block Sector B, Phase 5, D.H.A, Lahore, 54000